Terms & Conditions

1. Acceptance of Terms

Welcome to jianlienterprise.online, operated by JIAN LI ENTERPRISE SDN. BHD. By accessing our website, browsing our products, or placing an order, you agree to follow these Terms & Conditions.

2. Website Use

You must be at least 18 years old, or have permission from a parent or guardian, to use this website or make purchases. You agree not to use the website for unlawful, misleading, fraudulent, or harmful activities. We may refuse service, cancel orders, or restrict access if these terms are breached.

3. Product Information and Pricing

We aim to display accurate information for electrical supplies, spare parts, tools, accessories, and other products listed on our website. Product images, colours, packaging, specifications, and details may vary slightly due to screen settings, supplier changes, or product updates.

Prices, promotions, stock availability, and product information may be updated without prior notice. If an error is found in pricing, description, or availability, we reserve the right to correct the error and, where necessary, cancel or amend the affected order.

4. Orders and Payment

All orders are subject to acceptance, payment confirmation, and stock availability. Payment must be made through the payment methods offered at checkout. If payment cannot be verified or is unsuccessful, the order may not be processed.

5. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy. Delivery times are estimates and may vary depending on the courier, destination, and external circumstances. Customers are responsible for providing complete and accurate delivery information.

6. Returns, Refunds, and Exchanges

Requests for returns, refunds, or exchanges are handled according to our Return, Refund and Exchange Policy. Products are generally not refundable or exchangeable except for accepted cases such as wrong items, damaged or defective items, products that do not match the listed information, or delivery matters covered by the policy.

7. Intellectual Property

All website content, including text, layout, graphics, images, product presentation, and branding, belongs to JIAN LI ENTERPRISE SDN. BHD. or the respective content owners. You may not copy, reproduce, or misuse website content without permission.

8. Limitation of Liability

To the fullest extent permitted by law, we are not responsible for indirect losses, website interruptions, delays, courier issues, misuse of products, or matters outside our reasonable control. Product use should follow applicable safety instructions, especially for electrical-related items.

9. Changes to These Terms

We may revise these Terms & Conditions from time to time. Continued use of the website after updates means you accept the revised terms.

10. Contact

For questions about these Terms & Conditions, please contact us at jianli_enterprise@outlook.com.