Privacy Policy

1. Overview

JIAN LI ENTERPRISE SDN. BHD. respects the privacy of customers who visit jianlienterprise.online or place orders through our website. This Privacy Policy explains the personal information we collect, how it is used, and the steps we take to keep it protected.

2. Information We May Collect

When you browse our site, contact us, or purchase electrical supplies and related products, we may collect details such as your name, email address, phone number, billing and delivery address, order information, transaction records, IP address, device details, browser information, and cookie-based website activity. Payment details are handled by secure payment providers and are not stored by us.

3. How Your Information Is Used

We use customer information to process orders, arrange delivery, issue order updates, respond to enquiries, manage return, refund, or exchange requests, improve website performance, protect the site from misuse, and send marketing messages only where you have agreed to receive them.

4. Protection of Data

Reasonable administrative, technical, and security measures are used to protect personal data from unauthorised access, loss, misuse, or disclosure. While we work to keep information secure, no internet transmission or electronic storage method can be guaranteed to be completely risk-free.

5. Sharing of Information

We do not sell customer personal information. Information may be shared only with service providers required to complete an order or operate the website, such as payment processors, courier companies, hosting providers, analytics tools, or where disclosure is required by law.

6. Cookies

Our website may use cookies and similar technologies to support cart functions, improve browsing, measure site performance, and remember certain preferences. You may adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

7. Your Rights

You may contact us to request access to your personal information, ask for corrections, or withdraw consent for optional marketing communications. Some information may need to be retained for order records, legal, tax, or security purposes.

8. Contact

For privacy questions or requests, please contact us at jianli_enterprise@outlook.com.