Shipping Policy

1. Order Processing

Orders placed through jianlienterprise.online are normally processed within 1 to 3 business days, excluding weekends and public holidays. Once the order has been prepared for shipment, a confirmation or tracking update will be sent where available.

2. Shipping Method and Estimated Delivery

We currently use standard courier delivery for customer orders. Standard courier shipment is free, and the estimated delivery period is usually 3 to 5 business days after dispatch.

Delivery timelines are estimates only. Actual delivery may be affected by courier schedules, weather, public holidays, service disruptions, high parcel volume, customs clearance, or other circumstances outside our control.

3. Tracking Information

When tracking details are available, they will be shared with the customer by email or through the order update channel. Customers may use the tracking number on the relevant courier website to check the latest delivery status.

4. Delivery Address

Please make sure the shipping address and contact details are correct before submitting an order. JIAN LI ENTERPRISE SDN. BHD. is not responsible for failed or lost deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

5. Returned Parcels

If a parcel is returned because of an incorrect address, failed delivery attempt, or refusal to receive the parcel, additional shipping fees may be required before the order can be resent.

6. Lost, Delayed, or Damaged Shipments

If your parcel is delayed beyond the estimated delivery period, lost in transit, or received in damaged condition, please contact us at jianli_enterprise@outlook.com with your order details. We will assist by checking with the courier and advising the next step.

7. Shipping Policy Changes

We may update this Shipping Policy when our delivery process, courier arrangements, or operating requirements change.